Stop guessing what customers think. Unboxxt deep-scans Google Maps profiles to provide a forensic look at business health. While standard ratings only show the average, Unboxxt identifies the why behind the data. Our engine analyzes up to 150 reviews in seconds to identify specific topic trends, evaluate the authenticity of reviewers, and detect subtle red flags — like legal threats or sarcasm — that standard filters miss.
Plans
- Analyzes up to 150 reviews (or 70% of total), giving you a meaningful sample of recent feedback with no setup required.
- Reviewer quality score: see if reviews come from credible accounts based on author experience, Local Guide status, and one-review account ratios.
- Sentiment breakdown: see the share of positive, neutral, and negative feedback across all analyzed reviews at a glance.
- Frequently mentioned keywords: discover the topics customers keep bringing up, from parking to staff to delivery.
- Owner response rate: see how actively the business responds to reviewers, a key trust signal for potential customers.
- Basic anomaly detection: get alerted when something looks off, with a full security audit available on Pro.
- Includes everything in the Free tier.
- Analyzes up to 500 reviews, uncovering the patterns that only emerge at scale.
- AI Sentiment & nuance detection: catches sarcasm, backhanded compliments, and hidden frustration that basic sentiment analysis would miss.
- AI Topic intelligence: assigns a sentiment score to each topic and flags the ones creating hidden friction, so you know not just what's mentioned but how people feel about it.
- AI Security audit with risk rating: scans for staff mentions, legal threats, discrimination claims, and bot clusters, then delivers a clear low / medium / high risk verdict.
- AI Executive briefing: every scan surfaces 3 hidden operational gaps your rating score won't show, plus one concrete growth opportunity to act on.
- 10 AI scans per month with automatic monthly resets. Once your scans run out you can still use the extension, just without the AI features.
- PDF reports and CSV/JSON export: share clean unbranded findings with clients or pull raw data for your own workflows (coming soon).
Use Case Examples
- Business Owners — identify specific staff or process issues that are quietly dragging down an otherwise strong reputation.
- Marketing Agencies — generate professional audit reports to demonstrate the need for reputation management services.
- Real Estate & Investors — perform due diligence on a commercial location by checking the authenticity and sentiment of its customer history.
- Competitive Analysis — audit a competitor to identify their service gaps and capitalize on market opportunities.
FAQ & Support
Navigate to any business on Google Maps, then click Analyze This Place in the Unboxxt extension. The engine scans the reviews and returns an interactive dashboard with sentiment gauges, security alerts, topic breakdowns, and an executive summary.
A business can have a 4-star average while hiding a pattern of complaints about a specific issue — a slow process, an unhelpful staff member, or a recurring product defect. Hidden Friction Detection flags these anomalous negative mentions buried within otherwise positive topic clusters.
Free audits up to 150 reviews with lexicon-based sentiment scoring and keyword analysis. Pro unlocks a deep scan of up to 500 scraped reviews, AI-powered sarcasm and nuance detection, entity and topic intelligence, an executive briefing with growth opportunities, and forensic bot detection.
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